Last Updated: 24 February 2026

ZI Luxury Brands Private Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.ziluxury.com and use our services.

1. Legal Framework

This Privacy Policy is governed by the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), along with other applicable laws in India.

2. Information We Collect

We may collect the following categories of personal information:

• Name, email address, phone number
• Billing and shipping address
• Order details and purchase history
• Account login credentials
• Device information, IP address, browser type
• Marketing and communication preferences

3. Shopify Hosting & Third-Party Platforms

Our e-commerce store is hosted on Shopify Inc., which provides the online platform that allows us to sell our products. Your data may be stored through Shopify’s secure servers and databases. For more information, please review Shopify’s Privacy Policy.

We use third-party service providers including payment gateways, logistics partners, ERP systems, CRM tools, marketing automation platforms, and analytics providers. These third parties may process your data subject to their own privacy policies.

4. Payment Processing

We do not store your credit/debit card details. Payments are processed securely via third-party payment gateways (such as Razorpay, Stripe, or similar providers) in compliance with PCI-DSS standards.

5. Use of Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Send transactional and marketing communications
• Comply with legal obligations

6. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to enhance user experience and analyze traffic. We may use tools such as Google Analytics, Meta Pixel, and marketing automation platforms for analytics and advertising purposes. You may control cookie preferences through your browser settings.

7. Data Retention

We retain personal information for as long as necessary to fulfill business, legal, accounting, or reporting obligations. Certain transactional data may be retained as required under applicable laws.

8. International Data Transfers

Your information may be transferred to and stored on servers located outside India (including through Shopify and other service providers). By using our website, you consent to such transfer and processing.

9. Data Security

We implement reasonable technical and organizational security measures to protect your personal data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

10. Your Rights

Under applicable law, you may have the right to:

• Access and review your personal data
• Request correction or deletion of your data
• Withdraw consent for processing
• Request grievance redressal

To exercise these rights, contact us at customercare@ziluxury.com.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Grievance Officer

For any privacy-related concerns or grievances, please contact:
Email: customercare@ziluxury.com
Zi Luxury Brands Private Limited

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.